Cancellations and changes

Policy highlights for bookings, cancellations, and report delivery.

This summary reflects key points from the original Handovers.com cancellations page and is provided as a practical pre-booking reference.

Pricing provided for an inspection is customer-specific and may change.

Cancellation by email or telephone on a business day is accepted.

Cancelling less than one clear business day before inspection may forfeit inspection fee paid.

Cancelling more than one clear business day before inspection is generally refundable less any admin fee.

Reports are sent to your builder on your behalf unless you advise otherwise.

Service notes

Booking platform and pricing can change.

Handovers.com may modify online booking and payment services over time. Inspection pricing can change, and customer-specific pricing applies.

For the original detailed legal wording, view the source page: handovers.com/cancellations

4-step process

Tell us about the property, builder, and timing so the inspection can be coordinated quickly.

Handovers.com coordinates access and timing so your inspector can focus on the property.

A construction expert checks finishes, fit-off, wet areas, doors, windows, surfaces, and safety details.

Your tailored site-specific report is sent to you and your builder so defects can be addressed.

Need to cancel, reschedule, or confirm details.